General Terms and Conditions

These general terms of use and legal information (hereinafter, the “General Terms”) apply to the mobile application of ZON LLC, (hereinafter, “ZON”), and to its related domain www.ZON.ae as well as to all its related sites, as well as its affiliated companies and associates. The platform belongs to ZON. By using the platform, you agree to these terms of use. If you do not agree, please refrain from using it.

ZON hereby makes available to users (hereinafter, the “User” or “Users”) the ZON website and mobile application (hereinafter, jointly, the “Platform”).

ZON is a technology company whose main activity is the development and management of a technology platform through which certain local stores in a number of territories can offer or include their products by means of a mobile or web application on the platform (hereinafter, the “APP”) and, in an ancillary manner, where applicable and if so requested through the APP by users of the APP and consumers of the said local stores, act as an intermediary in the immediate delivery of the products.

ZON has thus developed a Platform through which a variety of merchants, with which ZON may have in place a commercial agreement for the use of the platform, offer and/or may include a selection of products and services. Customers can request the purchase and/or collection of products and services from such merchants in person by means of a mandate given by them to a third party when placing an order through the Platform. In such cases, ZON acts as a mere intermediary and is therefore unable to assume, and does not assume, any responsibility for the quality of the products or for the proper provision of the services offered directly by the merchants or by such third parties.

ZON is not responsible for delivery times, as they will depend on the local stores’ own successful operations, the preparation of orders, the delivery partners themselves, and the information furnished by users when placing orders or their availability and response at the time of delivery. In relation to this, the delivery times stated on the App are provided for indicative purposes only.

Throughout these General Terms of Use, both Customers and Partners will be referred to as Users of the Platform.

1 Terms of Use

By accessing the Platform and voluntarily creating a profile, all Users acknowledge and expressly and unambiguously agree to these General Terms of Use and Contracting and to the Privacy Policy and the Cookie Policy.

2 Access and Registration for Customers

In order to be a Customer of the Platform, it is essential that you meet the following requirements:

You must truthfully complete the mandatory fields of the registration form requesting personal details such as the user’s name, e-mail address, telephone number and bank card number.

You must agree to these General Terms and Conditions.

The User warrants that all the information regarding his/her identity and capacity provided to ZON in the registration forms for the Platform is true, accurate and complete. In addition, the User undertakes to keep his/her details up to date.

If a User provides any false, inaccurate or incomplete information or if ZON considers that there are well founded reasons to doubt the truthfulness, accuracy or integrity of such information, ZON may deny that User current or future access to, and use of, the Platform or any of its contents .

When registering on the Platform, Users must choose a username and password. Both the username and the password are strictly confidential, personal and non-transferable. In order to increase the security of accounts, ZON recommends that users do not use the same login credentials as on other platforms. If a User uses the same login credentials as on other platforms, ZON will be unable to guarantee the security of the account or ensure that the User is the only person logging into his/her profile.

Users undertake not to disclose the details of their account or allow access thereto to third parties. Users shall be solely responsible for any use of such details or of the services of the Site that may be made by third parties, including the statements and/or contents entered on the Platform, or for any other action carried out under their username and/or password.

The user will be the sole owner of the content entered by him/her on the Platform. Furthermore, by registering on the Platform and agreeing to these Terms and Conditions, the User grants ZON, in relation to the content that he/she may provide, a worldwide, irrevocable, and transferable license, free of charge, with the right to sub-license, use, copy, modify, create derivative works, distribute, publicize and exploit it in any way that may be deemed appropriate by ZON, with or without any further communication to the User and without having to pay any amounts for such uses.

ZON cannot guarantee the identity of registered Users, and it will therefore not be liable for the use by unregistered third parties of a registered User’s identity. Users undertake to inform ZON immediately, using the communication channels made available by ZON, if their credentials are stolen, disclosed or lost.

2.1 Profile

In order to complete their registration on the Platform, Users must provide certain details, such as username, e-mail address, telephone number, bank card details, etc. Once they have completed the registration process, all Users can access their profile and complete or edit it, and/or de-register, as they deem appropriate. ZON does not store users’ payment data, which shall be processed and stored by the payment service provider as described in these Terms and Conditions and in the Privacy Policy.

2.2 Credit Card Theft or Removal

Since ZON cannot guarantee the identity of registered Users, Users are under an obligation to inform ZON if they have evidence that the credit card associated with their ZON profile has been stolen and/or is being fraudulently used by a third party. Therefore, since ZON and its payment platform are proactive in the protection of Users through the use of appropriate security measures, if a User fails to inform ZON of the missing card, ZON will not be liable for any fraudulent use thereof that may be made by third parties on the User’s account. ZON suggests that Users report any theft, robbery or suspected misuse of their credit card to the police.

If necessary, ZON undertakes to cooperate with the User and the competent authorities to provide reliable evidence of the wrongly applied charge. In the event of fraud, ZON reserves the right to take any action that may be necessary if it has been detrimentally affected by the misuse of the site.

3  Operation of the Service

When a User who is registered as a Customer needs help with an errand, he/she must go to the online platform or the relevant ZON application and request the service using the said electronic methods. The basic courier service involves the collection and subsequent delivery of a product to and from the addresses established by the Customer, provided that they are within the territory in which ZON operates. Similarly, a Customer may request to a delivery partner to purchase products in person on his/her behalf and to collect them from, and deliver them to, the addresses specified. The delivery partner undertakes under a mandate to purchase the products ordered by the Customer on the latter’s behalf and according to his/her indications and specifications.

Customers are solely responsible for providing the correct addresses for delivery and collection on the Platform, and they therefore release ZON and the delivery partner from any liability for negligence or error in the collection or delivery of the order as a result of the supply of incorrect addresses for collection and delivery. As a result of the foregoing, the Customer shall bear the cost arising from the provision of an incorrect address for collection and delivery on the Platform.

The Customer must provide all the information, in as much detail as possible, in relation to the product that he/she is seeking to buy in a physical shop on his/her behalf. To do this, he/she may provide any comments he/she may deem useful in the “comments” section as well as, where appropriate, share a photograph with ZON to identify the order.

In order to facilitate direct communication with ZON and in the event of any incidents in the processing of the order and/or in order to inform of any changes thereto, ZON makes available to users an internal chat system allowing direct and immediate contact between the user and the mandatory while the order is being carried out. The chat session will be deactivated as soon as the user has received the product or the order is canceled for any of the reasons envisaged. If a user wishes to contact the Seller or ZON after the order has been completed, he/she must use the contact form available on the Platform and contact customer service.

The Customer releases ZON from any negligence or error in the indications given by the Customer for the purchase of the product ordered for purchase in a physical store on his/her behalf. As a result of this, the Customer shall bear the cost resulting from the provision on the Platform of incorrect indications regarding the products (such as an incorrect address or product).

ZON may provide an approximate price estimate, merely for the purpose of helping the User, and such estimate shall not be binding as the final price payable by the User in any event.

If the product is not available, the delivery partner must call the Customer to set out the available options. If the Customer does not accept any of the options set out by the delivery partner and is therefore not interested in the alternative options, he/she must accept the cancellation policy set forth in these General Terms of Use (Section Nine). If the Customer does not answer the phone, the delivery partner shall wait 5 minutes before leaving.

If the Customer is not at the place agreed for delivery, the delivery partner shall retain the product for 24 hours, or for 5 minutes in the case of perishable products. In addition, the Customer must bear 100% of the cost of the basic courier service as well as the price of the product if one has been purchased at the Customer’s request, and will have to pay for another service in order to receive the products that were not delivered. ZON will in no event be liable for the deterioration or expiry of the product to which the assignment related.

4 Product Returns

If a Customer wishes to return a product or make a claim about the provision of a service, without prejudice to ZON’s ability as intermediary to take over the handling thereof, the party with ultimate liability shall always be the merchant at which the purchase was made. If the Customer obtains a refund for the purchase price, the merchant will decide how to make the refund (cash, credit card, store voucher, etc.) regardless of whether it is ZON who pays the refund on the local merchant’s behalf. Therefore, the return of a product purchased by the Customer shall be subject to the merchant’s returns policy in any event.

As certain establishments may not have premises open to the public, Users will be unable to access them for the purpose of processing any claims or returns. In such cases, they must contact ZON’s customer service for the necessary help and support using the channels available on the Platform.

If a User wishes to process the return of a product because it did not match the order made through the platform, he/she must provide a photograph of the total order together with a list of the incorrect or undelivered products, as well as other proof of the inadequacy of the product requested.

In any event, the decision regarding whether a return is appropriate will lie with the merchant in each case. The Customer must therefore inform ZON through the methods provided by ZON for that purpose if a dispute arises.

5 Prices of the Services and Billing

The Customer only has to pay for each product requested through the Platform for his/her use thereof to order products, and to communicate through the Platform, as well as for the courier or errand services provided by third parties. In addition, for services that include the purchase of a product, the User must pay the price of such product. By registering through the Platform and providing the required bank details, Users expressly authorize ZON to issue receipts for payment of the services requested, including the price and delivery of the products ordered.

The total price of each service may be composed of a variable percentage based on the number of kilometers traveled and the time taken by the delivery partner, as well as, the price established by each merchant. ZON reserves the right to change the price based on the distance traveled and/or the time slot in which the service is performed. In accordance with these terms, the Customer will be entitled to know the approximate fee for the service before contracting it and formalizing payment, unless the user has not specified the address for collection. The fee for the delivery service may vary in cases of force majeure beyond ZON’s control that entail an increase in such fee.

The fee may include tips for the delivery partner and/or the local store, whose amount shall be solely and entirely at the User’s discretion.

ZON reserves the right to change its prices at any time. Such changes shall take effect immediately after publication. The User expressly authorizes ZON to send him/her by electronic means, to the e-mail address provided by the User during the registration process, receipts for the services contracted and/or the bills generated.

If a service is canceled by the user once the preparation of the order by the local merchant has been confirmed and the User has been informed, ZON shall be entitled to charge the Customer the fee applicable in each case. All this without prejudice to the Customer’s ability to request a new service in order to return the products purchased or to have them delivered at a different address. In the case of non-perishable products, the User may exercise his/her right of withdrawal vis-à-vis the merchant that sold him/her the products. If the User wishes to exercise this right through ZON, he/she must request a new service.

5.1 Payment Platforms

Payment for products offered on the Platform and delivered to Customers in a deferred manner is temporarily made to ZON, who then sends it to the stores with which it has a commercial agreement in place. The Restaurants and/or associated establishments authorize ZON to accept payment on their behalf. Payment of the price of any product (such as food, drink, a gift, etc.) properly made to ZON will therefore discharge the Customer’s obligation to pay the said price to the Restaurant and/or associated establishments.

Payment by Customers for products is received at ZON’s accounts through an Electronic Money Institution. Electronic Money Institutions are authorized to provide regulated payment services in all the territories in which ZON operates and are in compliance with the current legislation applicable to payment services for Platforms such as ZON.

Using the payment provider contracted by it for this purpose and for the sole purpose of verifying the means of payment provided, ZON reserves the right, as a fraud prevention measure, to request a payment per-authorization for the products ordered through the platform. Such per-authorization shall in no event involve payment of the full amount of the order, as this shall be done solely and exclusively after the products have been made available to the user or for the reasons set forth in these terms and conditions.

In order to provide Users with greater support, ZON shall be their first point of contact and shall accept liability for payments made on the platform. Such liability includes refunds, returns, cancellations and early-stage dispute resolution and is without prejudice to any actions that may be taken by ZON vis-à-vis local establishments as the sole physical sellers of the products ordered by Users.

In accordance with the foregoing, in the event of a dispute, ZON shall provide the first line of support and shall reimburse the user if this is deemed appropriate.

If the User has any problem with the progress of his/her order, he/she may contact ZON’s customer service through the methods made available to Users on the Platform.

5.2  Price of the Products Appearing on the Platform

All the prices stated on the Platform are inclusive of any taxes that may be applicable based on the territory from which the User operates and shall in any event be denominated in the currency in force in the territory from which the User operates.

In accordance with Clause, the prices applicable to each service shall be as published on the Platform, subject to the specific characteristics set forth above, and applied automatically at the last stage of the contracting process.

The User assumes that, in any case, the price of some products may change in real time based on the establishment that sells them and on the available stock. The User may contact ZON for any information about the order placed.

6 Promotional Codes and/or Other Offers or Discounts

Promotional codes and/or other offers or discounts offered on the Platform must be correctly entered in the application before placing the order. Otherwise, they will not take effect and the User will be unable to enjoy their benefits.

ZON may at any time and unilaterally provide credits to use within the Platform or free shipping to certain users. The User acknowledges and accepts that the credits and free shipping must be used within six (6) months from the date the credit or free shipping is made available to the User on the Platform.

Whenever a cancellation is requested by ZON in accordance with Section 9 below, the Customer shall ensure that the promotional code and/or other offer or discount is valid for future use.  When the cancellation is at the User’s request, Section 9 below will apply.

ZON reserves the right to cancel promotional codes and/or other offers or discounts offered if it becomes aware of a fraudulent use thereof (such as, among others, redeeming a promotional code when the person redeeming it is not its legitimate recipient, the mass communication of codes or the sale of codes or discounts). Furthermore, it reserves the right to apply sanctions to users for the amount for which the Company has been defrauded as a result of such use.

ZON will accept no liability if, due to an event of force manure or other events beyond its control or whose need is justified, it is forced to cancel, shorten, extend or amend the conditions of promotions.

In particular, ZON will accept no liability if the website is not available at any time during promotions or for a malfunction in the automated promotion system.

7 Right of Withdrawal and Cancellation of Orders

In accordance with the nature of the service offered by ZON, the User is aware that, once an order has been accepted, the execution of the purchase mandate is considered to have started, and the User may therefore no longer be entitled to withdraw the service request free of charge.

Without prejudice to the foregoing, cancellation fees may depend on the following factors

If the user cancels the order once the store has accepted it for processing, the user will be charged the cancellation fee. The user will be informed of the Mandatory’s acceptance through the Platform.

The User may check the total cancellation fees for each order using the Platform’s “Cancel” button. The User will be shown the charge to be applied, based on the factors described above, in advance.

In addition, if the delivery partner has already collected the product ordered at the time of cancellation, the user may ask the delivery partner to return it. To that end, the User must pay the products’ full purchase price and delivery costs, as well as the cost of the return service. If the delivery partner has been able to return the product, its value will be refunded to the User who, as mentioned above, must pay the cost of the two collection and delivery services as well as the return service. The return shall in any event be subject to the merchant’s return policies, and the Customer therefore states that he/she is aware that, in the case of perishable products (e.g. food), the return may not be possible and ZON will therefore be entitled to charge him/her for both the product already purchased by the Mandatory under his/her mandate and for the cost of the delivery service incurred.

If the Customer has given an incorrect delivery address for the products, he/she may enter a new address at any time provided that it is within the same city as the original order and this is a city in which ZON provides its inter-mediation service. In such case, the Customer will be ordering a new service and agrees to be charged the appropriate amounts for the new delivery. If the address is in a different city from the one originally specified, this may not be modified for delivery in a new city, and the order will be canceled, with the Customer bearing the resulting costs as provided in this clause.

ZON reserves the right to cancel an order without having to provide a just cause. In the event of cancellation at ZON’s instance, the User shall be entitled to a refund of the amount paid.

8 Special Terms of the Purchase Service Ordered through ZON

If a User wants to know the composition and nutritional information of the products available on the Platform, he/she must contact each establishment directly (using the contact details provided by ZON for the user’s convenience) in order to access full information about the products.

Once the Customer has selected one of the options, he/she can also complete the order by using the free-text space provided in order to include more detailed information or instructions.

The customer shall be solely responsible, and it would be the customer who, if the situation arose, would be liable for any incident arising from the nature of the products (such as a sanction, civil and/or criminal liability, financial liability, etc.). In relation to this, Users should be aware that ZON actively collaborates with the authorities of the country to combat, among other crimes, fraud, drug trafficking, money laundering, terrorism and identity theft. The User is therefore aware that ZON may disclose his/her data to public authorities on their request in order to prevent and avoid the commission of these or other criminal of fences.

The Customer is aware, and accepts, that the descriptions and, where applicable, the prices or photographs of the products available on the Platform, are provided based on the information and documents supplied by the Merchants, and that ZON is therefore unable to provide any guarantees against any possible inaccuracies in such descriptions, prices and/or photographs.

Furthermore, the Customer accepts that all the products appearing on the ZON platform are subject to availability and, in this regard, accepts the possibility that, while carrying out the order, the product and/or service may be found not to be available at the Merchant. In addition, the price of the product is subject to slight variations due to modifications at the point of sale. ZON reserves the right to proceed with the purchase in the case of price variations of up to 30%. If the variation is greater than the said 30%, the Mandatory shall contact the customer to inform his/her of the situation.

ZON reserves the right to withdraw any product from its platform, as well as to modify the contents of its information sheet at any time, without thereby incurring any liability of any kind.

8.1 Deliveries

ZON provides Customers with a same day delivery service for products. Such an order can be made whenever the following conditions are met at the time of payment:

  • The service must be operative during the chosen time slot.
  • The goods to be delivered must be in one of the cities, and within the available area, in which ZON operates.
  • The destination must be located in the same city as the product.
  • The product(s) ordered cannot exceed the following size: 40 cm x 40 cm x 30 cm.
  • The maximum weight of a single order will be approximately 9 kg.

8.2 Price and Payment Method

The price of the product and/or service shall be as stated by the Merchant on the Platform. However, the Customer knows that the price of some of the products may vary in real time due to stock availability at the establishments appearing on the platform, and that the Customer will in any event always be told the final cost before payment.

Similarly, at the payment gateway stage, the Customer will be informed of the final price and approximate time of delivery in accordance with the terms of ZON’s courier service set forth above.

The Customer may pay for the products in cash or by credit card. When making the order, the Customer will be informed of the various payment options available in the territory from which the service is being requested. In order to pay with a credit card, the Customer must provide the card details through the platform as a payment method associated with his/her account. ZON does not store card numbers on its servers and can only view the last four digits of the card. The full information shall be stored on the servers of the payment service provider that makes the payments on ZON’s behalf. Customers paying by credit card will incur no additional charges for choosing this payment method.

In the case of cash payments, the customer must pay the price at the time of delivery of the product and/or on completion of the assignment at the place of delivery. The customer may not refuse to pay the delivery fee and/or the price of the product ordered. The customer can only refuse to pay for the service if he/she has made a complaint and has received a response from ZON that is favorable to the Customer by the time of the delivery.

If payment for the service can for any reason not be taken from the customer, the user’s account shall be blocked until the situation has been rectified and the debt has been settled.

9 Geolocation

ZON may collect, use and share exact location data, including the real-time geographic location of the User’s computer or mobile device, provided that this is authorized by the User. The said location data may be collected and used by ZON to show Users the location of the point of origin and/or destination of an assignment. In this regard, Users expressly consent to their Geo-location data being shared with other Users and Suppliers in order to successfully carry out the assignment requested at any given time. Users may choose to disable Geo-location on their devices.

Users shall be responsible for entering the correct addresses for collection and delivery. In this regard, ZON will accept no liability for errors or omissions in the provision of such addresses by the User.

10 The User’s Obligations

Users are fully responsible for the proper use of, and access to, their profile and other Platform contents in accordance with the current legislation, be it national or international, of the Country from which they are using the Platform, as well as with the principles of good faith, morals, generally accepted customs and public order. Specifically, they undertake to diligently comply with these General Terms of Use.

Users are responsible for correctly entering their individual usernames and passwords, which must be non-transferable and sufficiently complex, and for not using the same username and password as on other platforms, all this in order to protect their account from fraudulent use by third parties not belonging to the platform.

Users shall refrain from using their profile and other Platform contents for illegal purposes or with illegal results that harm third-party rights and interests, or that may in any way damage, disable, affect or impair the Platform and its contents and services. In addition, they are prohibited from hindering other Users’ normal use or enjoyment of the Platform.

ZON may not be deemed to have editorial responsibility, and it expressly states that it does not identify with any of the opinions that may be issued by Users of the Platform, whose consequences shall be the sole responsibility of their issuers.

Any persons who breach the above obligations shall be liable for any loss or damage caused by them. ZON will accept no liability for any consequences, loss or damage that may arise from such illegal use or access by third parties.

In general, Users undertake, by way of example without limitation:

  • To refrain from altering or modifying the Platform, in full or in part, by bypassing, disabling or in any other way tampering with, its functions or services.
  • To refrain from infringing industrial and intellectual property rights or the rules on personal data protection.
  • To refrain from using the Platform to insult, defame, intimidate or harass other Users or attacking their image.
  • To refrain from accessing other Users’ e-mail accounts.
  • To refrain from introducing computer viruses, corrupted files or any other software that may cause damage or alterations to ZON’s or third parties’ contents or systems.
  • To refrain from sending mass and/or recurring e-mails to a number of people, or from sending third parties’ e-mail addresses without their consent.
  • To refrain from advertising goods or services without ZON’s prior consent.

Any User may report another User if he/she believes that the latter is in breach of these General Terms of Use. Similarly, any User may inform ZON of any abuse or infringement of these terms through the Contact Form. ZON will check such reports as soon as possible and will take any steps that it may deem appropriate, reserving the right to remove and/or suspend any User from the Platform for breach of these General Terms of Use. Furthermore, ZON reserves the right to remove and/or suspend any message with illegal or offensive content without the need for a prior warning or subsequent notification.

11 ZON’s Responsibility

Users are responsible for having in place the necessary services and equipment to browse the Internet and access the Platform. Users can report any incidents or problems accessing the Platform to ZON using the contact channels made available to Users, and ZON will analyze the incident and instruct the User on how to resolve it as quickly as possible.

ZON does not control, and is not responsible for, the contents uploaded by Users through the Platform, and Users are solely responsible for the lawfulness of such contents.

ZON will not be liable for any service interruptions, connection errors, unavailability of, or faults in, the Internet access service, or Internet interruptions or for any other matters beyond its control.

ZON accepts no liability for any security errors that may arise or for any damage that may be caused to the User’s computer system (hardware and software), or to the files or documents stored therein, as a result of:

  • The presence of a virus in the User’s computer system or mobile handset used to connect to the Platform’s contents and services.
  • A malfunction of the browser.
  • The use of outdated versions thereof.

12 Responsibility for Content

ZON does not control (and is under no obligation to control) how Users use the Platform. It therefore does not guarantee that Users use the Platform in accordance with these General Terms of Use or in a diligent and/or prudent manner. ZON does not check (and is under no obligation to check) the identity of Users or the truthfulness, current validity, completeness and/or authenticity of the data supplied by them.

ZON will not check the products sent or delivered through orders on the Platform. Both the User and the delivery partner therefore release ZON from any liability that might arise from the availability and/or transport of products requiring specific permissions or licenses, or of products forbidden by any applicable legislation. If ZON becomes aware that the User and/or the Mandatory is/are using the App to transport prohibited products, ZON may launch an internal investigation to ascertain the facts, take any legal action that may be necessary and/or block the User or Mandatory in question until the investigation has been completed.

ZON will not check the products sent or delivered through orders on the Platform. Both the User and the delivery partner therefore release ZON from any liability that might arise from the availability and/or transport of products requiring specific permissions or licenses, or of products forbidden by any applicable legislation. If ZON becomes aware that the User and/or the Mandatory is/are using the App to transport prohibited products, ZON may launch an internal investigation to ascertain the facts, take any legal action that may be necessary and/or block the User or Mandatory in question until the investigation has been completed.

ZON rejects any liability for damages of any kind that may arise from Users’ illegal use of the Platform or due to the information supplied by Users to other Users about themselves being untrue, no longer valid, incomplete and/or false and, in particular and without limitation, for any loss or damage of any kind that may arise due to a User impersonating a third party in any kind of communication made through the Platform. In particular, ZON accepts no responsibility for the use of the application or for any orders that may be made by a third party from the User’s account.

13  No Warranty in Assignments or Payments

Users state that they understand that ZON is a technology platform whose main activity is inter-mediation; in other words, it puts Customers and Merchants in contact with each other; and that it therefore accepts no liability arising from the information provided by Merchants or for any loss or damage that may potentially be suffered by them due to a breach of these General Terms of Use. When an order is placed on the App and accepted by the Merchant, a direct relationship is established between the User and the Merchant. ZON is not a party to this relationship and merely provides the App to enable the Parties to communicate and place as many orders as may be necessary. ZON will therefore never be liable for the availability of Merchants or for their adequate and satisfactory performance of assignments.

ZON makes no assertions or confirmation regarding any Merchants or their identity or background information. Notwithstanding the foregoing, ZON may potentially carry out additional checks and put into motion procedures designed to help check or verify the identity of Merchants. In this regard, when a User achieves Merchant status, this simply indicates that the said user has completed the relevant registration process and has accepted these General Terms of Use and any other specific conditions that may apply to him/her. Such status implies neither certification nor endorsement by ZON as to such User’s reliability, suitability and/or safety.

ZON therefore recommends that Customers always use common sense and their full attention when making a purchase from a particular Merchant.

By becoming members of the Platform, Users accept that any claims they wish to bring for legal liability arising from actions or omissions of other Users of the Platform or third parties shall be restricted to such Users or third parties, and that no actions for liability may be taken against ZON.

14 Updates and Changes to the Platform

ZON reserves the right to amend these General Terms of Use at any time and without prior notice. Users must carefully read these General Terms when accessing the Platform. In any event, acceptance of the General Terms is an essential step to be taken before accessing the services and contents available through the ZON Platform.

In addition, ZON reserves the right to update, amend or delete the information contained on its Platform, at any time and without the need for prior notice, with regard to its layout, presentation and access conditions, without thereby accepting any liability in relation thereto. ZON does not guarantee the absence of errors or interruptions when accessing the Platform or its content, or that it will always be up to date. Notwithstanding the foregoing, ZON shall, save in the event of circumstances making this difficult or impossible, take all steps to correct such errors, restore communication and update contents as soon as it becomes aware of the errors or disconnection or of the contents being out of date.

15 Intellectual Property

ZON is the owner or licensee of all intellectual and industrial property rights included on the Platform as well as of the contents that can be accessed through it. The intellectual property rights of the Platform, as well as the text, images, graphic design, browsing structure, information and contents included therein, are the property of ZON, who has the exclusive right to exercise the exploitation rights therein in any manner, in particular the rights of reproduction, distribution, publication and transformation.

In spite of the foregoing, ZON may not be the owner or license holder of content such as names or images, among others, of companies with which ZON does not have a business relationship. In such cases, ZON acquires the content from publicly available sources, and ZON shall in no event be deemed to be related to any right belonging to ZON.

Authorizing a User to access the Platform does not imply the waiver, transfer, licensing or full or partial assignment by ZON of any intellectual or industrial property rights. Deleting, bypassing or in any way tampering with the contents of the ZON Platform are all prohibited. In addition, modifying, copying, reusing, exploiting, reproducing, publicizing, making second or subsequent publications of, uploading files, sending by post, transmitting, using, processing or distributing in any way all or some of the contents included in the ZON Platform for public or commercial purposes are also prohibited, save with ZON’s express written authorization or, where applicable, that of the owner of the rights concerned.

Any User who shares any content of any kind through the Platform asserts that he/she has the necessary rights to do so, releasing ZON from any liability regarding the content and lawfulness of the information supplied. By providing content through the Platform, Users assign to ZON, free of charge and to the maximum extent permitted by the current legislation, the exploitation rights on the intellectual or industrial property arising from such content.

16 Severability

If any of the clauses of these General Terms is found to be void by operation of law or voidable, it shall be deemed not to have been included. Such declaration of nullity will not cause the rest of the Agreement to be void, and the said Agreement shall remain valid and effective between the Parties.

17 Applicable Law

The relationship between ZON and the User shall be governed and construed in accordance with the General Terms, whose construction, validity and enforcement shall be governed by the law of United Arab Emirates; and any disputes shall be submitted to the Courts of Dubai.